Help & FAQ

We currently ship to Australia, Canada, New Zealand and the United States. The destinations available for your order are shown at checkout. We do not ship to Quebec, the United Kingdom, Japan or any other destination not listed here.

Orders are generally dispatched within 3–6 business days after payment is confirmed. Large items, items that need special packaging, holidays and peak seasons can take longer.

Available shipping methods and shipping charges are shown at checkout, based on your destination and the size, weight and characteristics of your order. Where available, each method’s description gives the Japan Post transit estimate, counted from dispatch (not from the order date) and excluding customs clearance time. Delivery dates are estimates and are not guaranteed: customs processing, carrier delays, weather and peak periods can cause delays.

United States: duties and import taxes are calculated and collected at checkout and shown as "Duties" in your order summary, so no additional import payment is normally required when your order is delivered.

Canada: if the Canada Border Services Agency (CBSA) assesses any duty or tax on your postal shipment, you pay the assessed amount, and Canada Post charges a CAD 9.95 handling fee per taxable or dutiable mail item, in addition to the assessed duty or tax. If no duty or tax is assessed, the CAD 9.95 handling fee does not apply. If several products are packed into one parcel, the fee normally applies once to that parcel; if the order is split into multiple taxable or dutiable parcels, it applies to each parcel.

Australia and New Zealand: orders are shipped on a delivered-at-place (DAP) basis. Any import duties, taxes or customs charges assessed by the destination customs authority or postal operator are paid by the recipient when requested after arrival; we do not collect them at checkout.

For all DAP destinations, please follow the payment instructions in the delivery notice and pay within the stated deadline: unpaid charges may delay delivery or cause the parcel to be returned. Amounts vary by destination and order. Details are in our Shipping Policy.

We generally use trackable shipping methods. When tracking is available, we send the tracking information after your order ships; it can take a little while to update once the carrier accepts the parcel. You can also sign in to see your orders.

Please check that your address is complete and accurate before you order. If you notice an error, contact us as soon as possible. Once an order has shipped, we may be unable to change the delivery address.

Card payments are processed through Shopify Payments, and PayPal is also offered. The methods available for your order are shown at checkout and can depend on your country, your device and the checkout method you use. Options include credit and debit cards (accepted card brands are shown at checkout), PayPal and, on supported devices, Google Pay.

You may request cancellation within 1 hour of placing your order, as long as the order has not yet shipped. Sign in to your Customer Account, open the order and choose the cancellation request option. Submitting a request does not automatically cancel your order: we review it and confirm whether cancellation is possible. After that hour has passed, or if the order has shipped or shipping can no longer reasonably be stopped, the order may not be eligible for cancellation. In that case you can request a return after delivery, as described in our Return & Refund Policy.

The return window and the conditions for returned items are set out in our Return & Refund Policy. Please contact us before sending anything back.

Sign in to your Customer Account, open the order and choose "Request return" (or "Return items"). Submitting a request does not automatically approve it: we review it and approve or decline it. Once your return is approved, we will send you the return address and instructions. Returns sent without approval may be delayed or not accepted. If the item is wrong, damaged or defective, please contact us first through the Contact page and choose "Damaged or wrong item".

If you changed your mind, ordered the wrong item or no longer want the item, you arrange and pay for a trackable return shipment. We do not charge a restocking fee. If the return is due to an error on our part, we cover reasonable return shipping costs.

Please contact us as soon as possible through the Contact page (choose "Damaged or wrong item"). Keep the item, the shipping box, the packing materials and the shipping label, and be ready to send photographs. If a replacement is available we may offer one; otherwise we will refund. If a return is needed because of our error, we cover reasonable return shipping costs.

After we receive and inspect the returned item, we will notify you of the refund decision. If approved, the refund is generally issued to your original payment method. Your bank, card company or payment provider may need additional time to process and show it.

Each product page describes the item and shows photographs, so please review both before you buy. If an item arrives damaged, defective or different from its description, see "My item arrived damaged, defective or is not what I ordered" above and our Return & Refund Policy.

Use the message form on our Contact page. We reply in English or Japanese. We generally respond within 3 business days. When you write about an order, return or shipment, please include your order number if you have it.