Return & Refund Policy

Last updated: October 8, 2026

Thank you for shopping with Japan Pop Collectibles.

We accept returns in accordance with the conditions below. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Our 14-day change-of-mind return is a voluntary option that we offer in addition to your legal rights. It does not limit any rights you have by law, including for items that are faulty, not as described, or not delivered on time, and those rights are not limited to 14 days. Customers in Australia have consumer guarantees under the Australian Consumer Law (for example acceptable quality and matching the description) that cannot be excluded, and may be entitled to a replacement or refund for a major failure. Customers in New Zealand have rights under the Consumer Guarantees Act that cannot be excluded.

Return window

You may request a return within 14 days of the date your item is delivered if you changed your mind, ordered the wrong item, or no longer want the item.

Please submit a return request from your customer account, or contact us if that option is unavailable, before sending anything back, and include your order number. Please wait for our approval and instructions before you ship the item. A return request is not an approval or a refund.

Items returned without prior approval may experience delays in processing or may not be accepted.

Return eligibility

To be eligible for a return, items should generally meet the following conditions:

• The item must be substantially in the same condition as when it was delivered.
• The item, original packaging, accessories, manuals, tags, and other included materials should be returned where applicable.
• The item must not have any new damage, stains, missing parts, or other deterioration caused after delivery.
• The item must be securely packaged for return shipping.

For items sold as unopened or sealed, customer-initiated returns may be required to remain unopened.

Because the condition of trading cards, figures, and other collectibles can significantly affect their value, returned items will be inspected before a refund is issued.

Customer-initiated returns

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the item, you are responsible for the return shipping costs.

We do not charge a restocking fee.

Original shipping charges, customs duties, import taxes, clearance fees, or other import-related charges may be non-refundable unless otherwise required by applicable law.

Undeliverable or refused shipments

If a shipment cannot be delivered, or is returned to us, for a reason caused by the customer, we may deduct our documented, actual, and reasonable costs from any refund. Customer-caused reasons include refusing the shipment, not paying import duties, taxes, or customs, carrier, or clearance charges, not collecting an unclaimed parcel, and an incorrect or incomplete address. Any such deduction is limited to the amount you paid, and we do not charge penalties or punitive fees.

Incorrect, damaged, or materially misdescribed items

If your item arrives damaged, incorrect, or materially different from its description, please keep the item, original product packaging, shipping box, packing materials, and shipping label until we finish reviewing your case.

Please contact us as soon as possible if:

• We sent the wrong item.
• The item arrived damaged or is defective.
• The item is materially different from its description (including significant damage or missing parts that were not disclosed).

We may ask you to provide photographs of the item, product packaging, shipping box, packing materials, and shipping label.

If we confirm that the problem is one of the cases above, we will cover reasonable return shipping costs and offer a refund or, where available and if you prefer, a replacement. Please contact us within 14 days of delivery.

Shipping damage

If you believe an item was damaged during shipping, please keep the item, shipping box, packing materials, and shipping label.

We may require photographs or other information in order to investigate the issue with the shipping carrier.

How to return an item

Once your return has been approved, we will provide the return address and return instructions.

For customer-initiated returns, you are responsible for arranging a trackable return shipping method.

If a return shipment cannot be tracked and does not arrive, we may be unable to issue a refund.

Refunds

After we receive and inspect the returned item, we will notify you of the refund decision.  
If approved, we will generally issue the refund to the original payment method within 3 business days after completing our inspection.  
After we issue the refund, your bank, credit card company, or payment provider controls when the funds are posted. Depending on the provider, it may take up to 10 additional business days for the refund to appear. In some cases, your bank or payment provider may require additional time.

Cancellations

You may request cancellation from your Customer Account within one hour of placing your order, while the items have not been fulfilled. Submitting a cancellation request does not automatically cancel your order. We will review your request and confirm whether cancellation is possible. After the one-hour period, or once an item has been fulfilled, cancellation can no longer be requested; you may still request a return after delivery under this policy.

Once your order has been delivered, you may request a return within 14 days of delivery in accordance with this policy.

Pre-orders may be cancelled until 00:00 Japan Standard Time (JST) on the official release date. The deadline is shown converted to your local time where applicable. From that deadline onward, cancellations are generally not accepted. The official release date is set by the manufacturer or official seller and is not the date we ship.

Applicable consumer rights

If mandatory consumer protection laws in your country or region provide you with additional cancellation, return, or refund rights, those rights will apply.

Contact

If you need help, please contact us through our Contact page.